Which phrase is appropriate when discussing clothing size with a customer?

Which phrase is appropriate when discussing clothing size with a customer?

• A. You look to be about a size XL.
• B. Have you worn this brand before? What size was most comfortable for you?
• C. How big are you?
• D. You wear a bigger size on the bottom than on the top.

Answer: (B)

The main idea here is to use respectful, customer-focused questions to determine sizing, rather than making assumptions about a person’s body or appearance. Asking about past experience with this brand and what size felt most comfortable is the best approach because it gathers concrete, useful information while staying nonjudgmental. It acknowledges that sizing can vary between brands and invites the customer to share their comfort level, which helps you guide them to the right fit. In contrast, estimating or commenting on a person’s size based on appearance can feel intrusive or prescriptive, and asking about “how big” someone is is too direct and uncomfortable. Describing body proportions to tailor fit can also come across as judgmental and irrelevant to choosing clothing. The goal is to keep the conversation focused on the customer’s experience and comfort so you can help them find a well-fitting option.

The main idea here is to use respectful, customer-focused questions to determine sizing, rather than making assumptions about a person’s body or appearance. Asking about past experience with this brand and what size felt most comfortable is the best approach because it gathers concrete, useful information while staying nonjudgmental. It acknowledges that sizing can vary between brands and invites the customer to share their comfort level, which helps you guide them to the right fit.

In contrast, estimating or commenting on a person’s size based on appearance can feel intrusive or prescriptive, and asking about “how big” someone is is too direct and uncomfortable. Describing body proportions to tailor fit can also come across as judgmental and irrelevant to choosing clothing. The goal is to keep the conversation focused on the customer’s experience and comfort so you can help them find a well-fitting option.